Inspection outcome: Standards met
Last inspection: 28/11/2019
Pharmacy context
A small independently owned community pharmacy. It is on a parade of shops in Cove, on the outskirts of Farnborough. As well as NHS Essential Services, the pharmacy provides Medicines Use Reviews (MURs), New Medicines Service (NMS) and multi-compartment compliance aids for people living in the local community. The pharmacy also has a delivery service. It provides seasonal flu vaccinations and a travel vaccination and malaria prophylaxis service. It provides substance misuse services including supervised consumption of methadone.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. Its team members understand their roles and responsibilities. They listen to people’s concerns and keep people’s information safe. Team members discuss any mistakes they make, and they share information on what could go wrong to help reduce the chance of making mistakes in future.
Principle 2. Staff
The pharmacy team manages the workload safely and effectively and team members work well together. They are comfortable about providing feedback to one another which helps the pharmacy to improve the quality of its services.
Principle 3. Premises
The pharmacy’s premises provide a safe, secure environment for people to receive healthcare services. But the pharmacy’s storage arrangements meant that it did not look as tidy and organised as it could. And its décor did not look fresh.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and effectively and tries to make them available to everyone. In general, the pharmacy manages its medicines safely and effectively. It checks stocks of medicines regularly to make sure they are in date and fit for purpose. They store medicines appropriately and dispose of waste medicines safely. But the pharmacy’s team members are not thorough enough in ensuring that they give everyone the advice and support they need to help them use their medicines safely and properly.
Principle 5. Equipment and facilities
The pharmacy has the right equipment and facilities for the services it provides. In general, it uses its facilities and equipment to keep people’s information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |