Boxalls Pharmacy (1031622)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy largely operates in a safe manner. It has satisfactory systems and processes in place to help identify and manage most of the risks associated with its services. This includes members of the pharmacy team regularly recording their mistakes and learning from them. This helps to monitor the safety of their services. The team can protect the welfare of vulnerable people. The pharmacy protects people’s private information well. And, it maintains all its records in accordance with the law.

Principle 2. Staff

The pharmacy has adequate numbers of staff to ensure its services are appropriately provided. Team members are suitably trained with a range of skills and experience. They understand their responsibilities. And, they keep their skills and knowledge up to date by completing regular training.

Principle 3. Premises

The pharmacy premises provide an adequate environment to deliver healthcare services. The pharmacy is appropriately presented and has a separate space where private conversations and services can take place.

Principle 4. Services, including medicines management

The pharmacy generally provides its services safely. The pharmacy’s team members help people with different needs to access services. The pharmacy obtains its medicines from reputable sources, it stores and largely manages them appropriately. But team members don't always identify prescriptions that require extra advice. And, they don't always record enough information to show that they have considered the risks when some medicines are supplied inside compliance aids. This makes it difficult for them to show that appropriate advice has been provided when these medicines are supplied.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment and facilities it needs to provide its services safely. The pharmacy uses its facilities appropriately to help protect people’s privacy.