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Pharmacy inspections

Inspection reports and learning from inspections

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Bounce Chemist (1034623)

Inspection outcome: Standards met

Last inspection: 22/09/2021

Pharmacy context

The pharmacy is situated amongst other retail shops, in a residential area of Liverpool. The premises are accessible for people, with open space in the retail area. It sells a range of over-the-counter medicines, and it dispenses private and NHS prescriptions. And they have a consultation room available for private conversations.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy generally manages the risks associated with its services and it protects peoples’ information. Trained members of the pharmacy team are clear about their roles and responsibilities. They record some things that go wrong, so that they can learn from them. But they do not always record or review all of their mistakes, so they may miss some opportunities to improve. The pharmacy keeps the records required by law, but some information is missing, which could make it harder to understand what has happened if queries arise.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. Team members receive informal feedback from the pharmacist to help them improve. And they complete appropriate training for their roles and get some extra training to help them keep up to date.

Principle 3. Premises

Standards met

The pharmacy is generally tidy. It is a suitable place to provide healthcare. And it has a consultation room so that people can have a conversation in private.

Principle 4. Services, including medicines management

Standards met

The pharmacy's services are easy to access. And it generally manages and provides them safely. But members of the pharmacy team do not always know when high-risk medicines are being handed out. So, they may not always make extra checks or give people advice about how to take them. The pharmacy team carries out some checks to make sure medicines are in good condition.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide services safely. And it is used in a way that protects privacy.

Pharmacy details

158/160 Windsor Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards