Boulevard Pharmacy (1105387)

Inspection summary findings

Principle 1. Governance

The pharmacy has suitable processes and written procedures to protect the safety and wellbeing of people who access its services. It keeps the records it must have by law. The pharmacy team members have adequate tools available to them to safeguard vulnerable adults and children. The pharmacy team members discuss and learn from any errors they make while dispensing. And they take some steps to make sure the errors are not repeated.

Principle 2. Staff

The pharmacy has enough team members to manage the services it provides. It reviews staffing levels to ensure they remain appropriate. And the team members support each other whilst some of the team is in-training, to make sure it doesn't affect services to people. The team members openly discuss how to improve ways of working. And they regularly talk together about why mistakes happen, and how they can make improvements. The team members complete training when they can, to ensure their knowledge and skills are refreshed and up to date. And they feel comfortable to raise professional concerns when necessary.

Principle 3. Premises

The pharmacy is secure and suitably maintained. It has a sound-proofed room where people can have private conversations with the pharmacy’s team members.

Principle 4. Services, including medicines management

The pharmacy provides an appropriate range of services to help people meet their health needs. It stores, sources and manages its medicines safely. The team members help people to safely take their high-risk medicines and they give them additional advice when it is necessary. They generally manage the risks associated with dispensing medicines in multi-compartmental compliance packs with suitable processes.

Principle 5. Equipment and facilities

The pharmacy’s equipment is clean and safe to use. And the pharmacy generally protects people’s confidentiality.