Inspection outcome: Standards met
Last inspection: 07/06/2023
Pharmacy context
The pharmacy is in a busy town centre and it receives most of its prescriptions electronically. It provides NHS dispensing services, and its additional services include the New Medicine Service, flu vaccinations, health checks and blood pressure checks. It also provides medicines as part of the Community Pharmacist Consultation Service. The pharmacy supplies medicines in multi-compartment compliance packs to a large number of people who live in their own homes and who need this support. And it provides substance misuse medications to a small number of people.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It records and regularly reviews any mistakes that happen during the dispensing process. And it uses this information to help make its services safer and reduce any future risk. The pharmacy protects people’s personal information well. People can provide feedback about the pharmacy and its services. And team members take appropriate action to ensure that vulnerable people are safeguarded. The pharmacy keeps records about its services. But some of these are not readily accessible so it may be harder for the pharmacy team to answer queries quickly.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. They do the right training for their roles. They are provided with some ongoing training to support their learning needs and maintain their knowledge and skills. And they can raise any concerns or make suggestions. Team members can take professional decisions to ensure people taking medicines are safe. These are not affected by the pharmacy’s targets.
Principle 3. Premises
People can have a conversation with a team member in a private area in the pharmacy. And the premises provide a safe, secure, and clean environment for the pharmacy's services.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely and manages them well. The pharmacy gets its medicines from reputable suppliers and stores them properly. And it responds appropriately to drug alerts and product recalls. People with a range of needs can access the pharmacy’s services. But the pharmacy could do more to ensure that people who get their medicines in multi-compartment compliance packs receive all the information they need to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |