Inspection outcome: Standards met
Last inspection: 20/11/2024
Pharmacy context
This pharmacy is located in a busy area of West London. People who use the pharmacy are from the local area, but it also regularly serves tourists. The pharmacy sells medicines, dispenses prescriptions, and provides other NHS services such as Pharmacy First, blood pressure testing, the New Medicine Service, and seasonal flu vaccinations. It offers some private services including a wide range of vaccinations. The pharmacy also dispenses private prescriptions for the Boots online doctor service so people can collect them from the store.
Inspection summary findings
Principle 1. Governance
The pharmacy has effective systems to help make sure the risks associated with its services are identified and managed. It has clear working procedures to make sure the team works safely. It keeps the records it needs to by law, and it has processes to make sure it suitably protects people’s personal information. Team members record and review their mistakes so that they can learn and improve. And they understand how they can help to protect vulnerable people.
Principle 2. Staff
The pharmacy’s staffing levels are appropriate for the workload. Team members are suitably qualified and experienced in the roles in which they are working. The pharmacy provides regular training so team members can keep their skills and knowledge up to date. Team members work well together and are supportive of each other. The pharmacy supports team members to raise concerns and provide feedback so it can make improvements.
Principle 3. Premises
The pharmacy provides a professional environment for the services it provides. It has consultation facilities so people visiting the pharmacy can receive services and have a conversation with team members in private.
Principle 4. Services, including medicines management
The pharmacy offers a range of healthcare services which most people can easily access. It manages its services and supplies medicines safely, so people receive appropriate care. The pharmacy obtains, stores and manages its medicines effectively, so they are suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It has appropriate systems in place to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |