Boots (9012356)

Inspection summary findings

Principle 1. Governance

The pharmacy provides its services safely and effectively. It has suitable systems in place to identify and manage the risks associated with its services. The pharmacy has written procedures in place to help ensure that its team members work safely. And these procedures are reviewed and updated regularly. The pharmacy responds appropriately to feedback it receives. It has the required insurance in place to cover its services. And it keeps all the records required by law. The pharmacy keeps people’s private information safe. Pharmacy team members know how to protect the safety of vulnerable people.

Principle 2. Staff

The pharmacy has plenty of staff to manage its workload. Team members are well-trained for the roles they do. Team members are given additional responsibilities matched to their skills. Trainees are supported to develop and are given time at work to complete learning activities. Team members work effectively together and are confident raise concerns or ideas to improve the pharmacy.

Principle 3. Premises

The pharmacy’s premises are modern, light and of an appropriate size. The pharmacy looks professional and has adequate facilities to provide services to people and maintain their privacy and confidentiality.

Principle 4. Services, including medicines management

The pharmacy delivers its service safely and effectively. And it ensures it gives appropriate advice to people to make sure they use medicines correctly. The pharmacy team make sure that people with different needs can access its various services, particularly by using medicine collection points across the region. Team members take steps to identify people prescribed high-risk medicines to ensure that they are given additional information. The pharmacy obtains its medicines from reputable suppliers. It stores them securely and makes regular checks to ensure that they are still suitable for supply. The pharmacy accepts unwanted medicines and disposes of them appropriately.

Principle 5. Equipment and facilities

The pharmacy has the appropriate equipment and facilities to provide its services. It keeps these clean, tidy and well-maintained. The pharmacy uses its equipment in a way that protects people’s confidential information.