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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (9011350)

Inspection outcome: Standards met

Last inspection: 20/04/2022

Pharmacy context

This pharmacy is located at the rear of a Boots store in a retail park in the town centre. The pharmacy dispenses NHS prescriptions and it sells a range of over-the-counter medicines. It supplies a large number of care homes and it dispenses some medicines in multi-compartment compliance aid packs to help people take their medicines at the right time. It offers a range of private services such as a travel clinic offering vaccinations and antimalarials and it dispenses private prescriptions from the Boots online prescribing service. The inspection was carried out during the Covid-19 Pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy effectively manages the risks associated with its services to ensure it keeps people safe. It asks its customers for their views and the team generally completes all the records that it needs to by law. Members of the pharmacy team work to professional standards and they are clear about their roles and responsibilities. They record their mistakes so that they can learn from them and act to help stop the same sort of mistakes from happening again. The team members complete training so they know how to protect children and vulnerable adults. The pharmacy has written procedures on keeping people’s private information safe, but the design of the dispensary could be improved to prevent people’s confidential information being seen.

Principle 2. Staff

Standards met

Team members are well trained and they work effectively together. The pharmacy encourages them to keep their skills up to date and supports their development. They are enthusiastic and knowledgeable. Team members are comfortable providing feedback to their manager and they receive feedback about their own performance. The pharmacy has enough team members to manage its workload safely. It enables the team members to use their professional judgement to benefit people who use the pharmacy’s services.

Principle 3. Premises

Standards met

The pharmacy provides a professional environment for people to receive healthcare services. It has a private consultation room that enables it to provide members of the public with the opportunity to receive services in private and have confidential conversations.

Principle 4. Services, including medicines management

Standards met

The pharmacy offers a range of healthcare services which are easy for people to access. Services are generally well managed, so people receive appropriate care. The pharmacy sources, stores and supplies medicines safely. And it carries out checks to ensure medicines are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Standards met

Members of the pharmacy team have access to the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.

Pharmacy details

Units 7 & 8
Riverside Retail Park
Smith St

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards