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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (9011172)

Inspection outcome: Standards met

Last inspection: 21/10/2019

Pharmacy context

This is a newly opened company concept store located centrally in Covent Garden. It is a large store open extended hours over seven days. It is arranged over two floors and the pharmacy department is situated on the upper level. It sells a wide range of retails goods with a focus on health and beauty, and the store also has an optician department. People who visit the pharmacy include residents, local workers and tourists. The pharmacy supplies NHS and private prescriptions and provides some other NHS funded services including Medicines Use Reviews (MURs), New Medicine Service (NMS), smoking cessation and flu vaccinations. It. offers a wide range of other private services including various vaccination options, treatments for hair retention, mole scanning, and ‘Cystitis Test and Treat’.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy’s working practices are suitably safe and effective. It protects people’s private information and keeps the records it needs to by law. People are able to give feedback or make a complaint about the services. The team members follow written instructions to make sure they work safely, and they proactively learn from their mistakes and take steps to improve their practice. And they understand how to safeguard and support vulnerable people.

Principle 2. Staff

Standards met

Pharmacy team members hold the appropriate qualifications for their roles and they receive regular ongoing training, so their skills and knowledge are up to date. Pharmacy professionals can act in the best interests of the people who use the pharmacy, and this is not affected by any target. The pharmacy team members suitably prioritise their workload and benefit from the extended working hours, which allows them to complete administrative and non-urgent tasks during quieter periods. But the team faces some challenges making sure they have enough cover during busy periods whilst recruitment of additional team members is ongoing. 


Principle 3. Premises

Standards met

The pharmacy provides a professional setting for the provision of healthcare services. The team effectively utilises the pharmacy’s dedicated consultation facilities, so people are able to have private and confidential discussions and receive services in a suitable environment.

Principle 4. Services, including medicines management

Standards met

The pharmacy offers a wide range of services and they are readily accessible to people over extended hours.  It manages its services effectively, so people receive appropriate care. It gets its medicines from licensed suppliers and stores them appropriately. Team members make suitable checks to make sure medicines are fit for purpose and safe to use. And they usually identify people on high-risk medications to help make sure they receive the information they need to take their medicines properly.

Principle 5. Equipment and facilities

Standards met

Members of the pharmacy team have the equipment and facilities they need for the services they provide. Equipment is appropriately maintained and used in a way that protects privacy.

Pharmacy details

107-115 Long Acre
London
WC2E9NT
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards