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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (9011013)

Inspection outcome: Standards met

Last inspection: 04/07/2022

Pharmacy context

This community pharmacy is in a large retail park on the outskirts of Leeds. The pharmacy dispenses NHS prescriptions and sells over-the-counter medicines. And it supplies some medicines in multi-compartment compliance packs to help people take their medication. The pharmacy provides a private travel clinic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy appropriately identifies and manages the risks associated with its services. It has up-to-date written procedures that the pharmacy team follows. And it completes all the records it needs to by law. The pharmacy team members respond well when errors occur. They openly discuss what happened and they take suitable action to prevent future mistakes.

Principle 2. Staff

Standards met

The pharmacy has a small team with the qualifications and skills to support its services. Team members work well together and support each other in their day-to-day work and when training. They openly discuss errors so everyone can learn from them and improve their skills. The team members regularly meet and discuss what they can improve on. And they agree new processes to help them efficiently deliver the pharmacy’s services.

Principle 3. Premises

Standards met

The pharmacy premises are clean, secure and suitable for the services provided. And there are good facilities to meet the needs of people requiring privacy when using the pharmacy services.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides a range of services which support people's health needs and it manages these services well. The pharmacy gets its medicines from reputable sources and it stores and manages them correctly. The team members generally carry out appropriate checks to make sure medicines are in good condition and suitable to supply. Team members clearly highlight prescriptions for high-risk medicines to make sure people receive appropriate advice and information to take their medicines safely.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide safe services and to appropriately protect people’s confidential information.

Pharmacy details

Unit 3
The Springs
Thorpe Park Approach

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards