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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (9010054)

Inspection outcome: Standards met

Last inspection: 14/05/2019

Pharmacy context

The pharmacy is located within the Royal Devon and Exeter Hospital. It dispenses NHS outpatient prescriptions and sells medicines to treat minor conditions. It also supplies medicines in multi- compartment devices to people being discharged from hospital. It does not provide any other pharmacy services.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy identifies and manages risks well. It reviews its practices to make them safer and more efficient. Team members record their errors and learn from them to stop them happening again. Staff are clear about their roles and responsibilities. They work in a safe and professional way. The pharmacy asks people for their views and acts appropriately on the feedback. It has appropriate insurance for its services. The pharmacy keeps up-to-date records as required by the law. The pharmacy keeps people’s private information safe and explains how it will be used. Pharmacy team members take necessary action to protect the safety of vulnerable people. ​

Principle 2. Staff

Standards met

The pharmacy has enough staff. Team members are well trained for their roles. They keep their skills and knowledge up to date and are supported in their development. Team members suggest and makes changes to improve their services. They communicate well with each other. ​

Principle 3. Premises

Standards met

The pharmacy provides a safe, secure and professional environment for people to receive healthcare.

Principle 4. Services, including medicines management

Standards met

The pharmacy is accessible and well positioned in the hospital. Medicines are supplied safely and the pharmacy gives additional advice to people receiving high-risk medicines. The pharmacy delivers medicines to other pharmacies to let people collect at a convenient place. It keeps appropriate records of this. The pharmacy obtains its medicines from reputable suppliers. They are stored securely and regularly checked that they are still suitable for supply. The pharmacy deals with medicines returned by people appropriately. It does not always remove people's details from returned medicines which may lead to confidentiality breaches.

Principle 5. Equipment and facilities

Standards met

The pharmacy uses appropriate equipment and facilities to provide its services. It keeps these clean and tidy.

Pharmacy details

Royal Devon & Exeter Hospital Wonford Hospital
Barrack Road
Exeter
EX25DW
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards