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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1108370)

Inspection outcome: Standards met

Last inspection: 18/06/2024

Pharmacy context

This pharmacy is situated amongst other retail shops in Tunstall, Stoke-On-Trent. It has a consultation room available for private conversations. The pharmacy sells a range of over-the-counter medicines and dispenses both private and NHS prescriptions. And it supplies medicines in multi-compartment compliance packs for some people, to help them take their medicines at the right time. It also provides a range of services including the NHS Pharmacy First service. 

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy takes appropriate steps to manage the risks associated with its services. Its team members record their mistakes so that they can learn from them. And they take action to try and stop the same sort of mistakes from happening again. The pharmacy keeps the records required by law. Members of the team take the correct steps to keep people’s private information safe and safeguard vulnerable people. 

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. And the team members are comfortable about providing feedback to the pharmacist. They have access to an ongoing, structured training programme to help develop their skills and knowledge. 

Principle 3. Premises

Standards met

The pharmacy is clean and tidy and is a suitable place to provide healthcare safely. It has a consultation room so that people can have a conversation in private with a member of the team. 

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are accessible to people and are provided in a safe and effective manner. The pharmacy team carries out extra checks when supplying higher-risk medicines, to make sure they are being used properly. It sources and stores medicines appropriately and carries out checks to help make sure that they are kept in good condition and safe to supply to people.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide services safely. It is uses them in a way to help protect privacy. And electrical equipment is regularly tested to make sure it is safe to use.

Pharmacy details

Unit 10
Alexandra Retail Park
Scotia Road Tunstall

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards