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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1104524)

Inspection outcome: Standards met

Last inspection: 01/09/2022

Pharmacy context

This is a community pharmacy located in a retail park in Farnborough, close to the M3. It opens until midnight and serves its local population as well as numerous commuters. The pharmacy sells a range of over-the-counter medicines, dispenses NHS prescriptions, provides smoking cessation services and flu vaccinations.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy identifies and manages the risks associated with its services well. It has up-to-date written procedures that the pharmacy team follows. And it completes all the records it needs to by law. And it has suitable insurance to cover its services. The pharmacy team keeps people’s private information safe. And it knows how to protect the safety of vulnerable people.

Principle 2. Staff

Standards met

The pharmacy thoroughly trains its team members for the tasks they carry out. The pharmacy team manages its workload safely and effectively. And team members support one another well. They are comfortable about providing feedback to one another, so that they can improve the quality of the pharmacy's services.

Principle 3. Premises

Standards met

The pharmacy premises are clean, organised and appropriate for the services delivered. The pharmacy has enough workspace for the team to work effectively. The pharmacy has a suitable soundproofed room for private conversations.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides a range of services to support the health needs of the local community. The pharmacy delivers it services safely and effectively. And its team members make suitable checks to ensure people taking higher risk medicines do so safely. They store and manage medicines appropriately. And they take the right action in response to safety alerts, so people get medicines and medical devices that are safe to use. However, access to services is restricted due to a lack of pharmacist cover for all the hours the pharmacy is open.

Principle 5. Equipment and facilities

Standards met

The pharmacy has appropriate equipment for the services it provides. And it keeps its equipment clean and well maintained to make sure it is safe to use. 

Pharmacy details

Unit 5
Blackwater Retail Park

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards