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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1100943)

Inspection outcome: Standards met

Last inspection: 10/10/2019

Pharmacy context

This is a busy pharmacy based in a large Boots Health & Beauty store, located in the city centre of Chichester. It serves the local population as well as those living in the outlying rural surrounding areas. The pharmacy offers NHS dispensing services as well supplying medicines in multi-compartment compliance aids to help patients living in their own homes to remember to take their medication.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy provides services in line with clear processes and procedures which are being followed by staff. Team members record, review and learn from mistakes that occur during the dispensing process to prevent similar mistakes in future. The pharmacy team asks people for their views and deals with any complaints. And it uses the feedback to improve the service it provides. The pharmacy team keeps the records it needs to by law. ​The pharmacy protects patient information and the team members understand their roles in protecting vulnerable people.​

Principle 2. Staff

Standards met

The pharmacy has adequate levels of staff for the services it provides. However, it doesn't do enough to ensure the maintenance of adequate staff cover to ensure continuity of patient care. Pharmacy staff have the appropriate skills and qualifications for their roles and undertake ongoing learning. The team works well together with openness and honesty to help support the safe and effective delivery of pharmacy services. 

Principle 3. Premises

Standards met

The pharmacy is secure and provides an adequate environment for the delivery of its services. The pharmacy has suitable facilities to protect the privacy, dignity and confidentiality of people. The team uses these to ensure confidentiality is protected.

Principle 4. Services, including medicines management

Standards met

The pharmacy generally delivers its services in a safe and effective manner and people receive advice and support to help them use their medicines properly. The pharmacy advertises its services and people can easily access them. The pharmacy sources, stores and manages medicines safely, and so makes sure that all the medicines it supplies are fit for purpose.​

Principle 5. Equipment and facilities

Standards met

The pharmacy has the necessary and appropriate equipment and facilities for the services provided. And the pharmacy team use these facilities to protect people's private information.

Pharmacy details

10-12 North Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards