Boots (1100943)

Inspection summary findings

Principle 1. Governance

The pharmacy provides services in line with clear processes and procedures which are being followed by staff. Team members record, review and learn from mistakes that occur during the dispensing process to prevent similar mistakes in future. The pharmacy team asks people for their views and deals with any complaints. And it uses the feedback to improve the service it provides. The pharmacy team keeps the records it needs to by law. ​The pharmacy protects patient information and the team members understand their roles in protecting vulnerable people.​

Principle 2. Staff

The pharmacy has adequate levels of staff for the services it provides. However, it doesn't do enough to ensure the maintenance of adequate staff cover to ensure continuity of patient care. Pharmacy staff have the appropriate skills and qualifications for their roles and undertake ongoing learning. The team works well together with openness and honesty to help support the safe and effective delivery of pharmacy services. 

Principle 3. Premises

The pharmacy is secure and provides an adequate environment for the delivery of its services. The pharmacy has suitable facilities to protect the privacy, dignity and confidentiality of people. The team uses these to ensure confidentiality is protected.

Principle 4. Services, including medicines management

The pharmacy generally delivers its services in a safe and effective manner and people receive advice and support to help them use their medicines properly. The pharmacy advertises its services and people can easily access them. The pharmacy sources, stores and manages medicines safely, and so makes sure that all the medicines it supplies are fit for purpose.​

Principle 5. Equipment and facilities

The pharmacy has the necessary and appropriate equipment and facilities for the services provided. And the pharmacy team use these facilities to protect people's private information.