Inspection outcome: Standards met
Last inspection: 17/04/2023
Pharmacy context
This community pharmacy is on a high street in the town of Prestwick. It dispenses NHS prescriptions and sells a range of over-the-counter medicines. The pharmacy provides medicines to several people in multi-compartment compliance packs to help them take their medication. And it supplies serial prescriptions as part of the NHS Medicines: Care and Review (MCR) service. The pharmacy offers other services such as NHS Pharmacy First Service and it delivers medicines to some people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. It completes the records it needs to by law and it suitably protects people’s confidential information. Team members provide people with information on how to raise a concern and they manage concerns well. They have training and guidance to help them understand their role in protecting vulnerable people. Team members record and discuss any mistakes they make to ensure they learn from them. But they don’t always capture key information in these records to help aid future learning.
Principle 2. Staff
The pharmacy has a team with an appropriate range of experience and skills to safely provide its services. Team members work very well together, and they are good at supporting each other in their day-to-day work. They discuss ideas and identify ways to support the effective delivery of the pharmacy’s services particularly at times of increased workload. Team members complete ongoing training to help them develop their knowledge and skills. They benefit from identifying areas of their own practice they wish to develop and are supported to acquire new skills.
Principle 3. Premises
The pharmacy premises are bright, clean and suitable for the services provided. And the pharmacy has appropriate facilities to meet the needs of people requiring privacy when using the pharmacy services.
Principle 4. Services, including medicines management
The pharmacy provides services which are easily accessible for people. And it manages its services well. Team members work collaboratively with other pharmacy teams and healthcare professionals to suitably plan for changes to the delivery of pharmacy services in the area. This helps ensure people receive safe and effective care. Team members obtain medicines from reputable sources and they carry out checks to make sure medicines are in good condition and appropriate to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services. And it uses its facilities to suitably protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |