Boots (1095621)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks to its services well. It completes a range of checks to monitor the services it provides. And it shares the outcome of these checks with its team members to support them in working safely and effectively. The pharmacy encourages people to provide feedback about their experiences. It stores confidential information securely. And it mostly keeps the records required by law in good order. Pharmacy team members act with care to reduce risk following the mistakes they make during the dispensing process. And they review these actions regularly to ensure they remain effective. Pharmacy team members know how to recognise, and report concerns to help keep vulnerable people safe from harm. And they understand the importance of offering a safe space to people seeking support.

Principle 2. Staff

The pharmacy employs a dedicated team of people with the appropriate knowledge and skills to safely deliver its services. The pharmacy supports its team members through structured reviews, and it aligns training to the interests of its team members. It uses the feedback provided by team members to inform the safe delivery of its services. Pharmacy team members enthusiastically engage in continuous learning to support them in their roles. And they clearly show how they use the knowledge they gain from this learning when providing pharmacy services. Pharmacy team members engage in meaningful reviews about risk and patient safety. And they are empowered to provide feedback at work.

Principle 3. Premises

The pharmacy premises are clean and secure. They offer a professional environment for delivering healthcare services. People using the pharmacy can speak to a member of the pharmacy team in a private consultation room.

Principle 4. Services, including medicines management

The pharmacy has good risk management strategies to support it in safely delivering its services. It works well with other healthcare professionals. And it clearly demonstrates how people receive valuable care and support to effectively manage their health. The pharmacy’s services are accessible to people. It obtains its medicines from reputable sources. And it mostly stores and manages medicines appropriately.

Principle 5. Equipment and facilities

The pharmacy has the equipment in needs to provide its services. It maintains its equipment appropriately. And its team members use the equipment and facilities in a way which protects people’s confidentiality.