Inspection outcome: Standards met
Last inspection: 30/09/2019
Pharmacy context
This is a community pharmacy located in a residential area of Solihull in West Midlands. It dispenses prescriptions and sells a range of over-the-counter medicines. It offers Medicines Use Reviews (MURs) and New Medicine Service (NMS) checks. And it offers a flu vaccination service in the winter months. It dispenses medicines in multi-compartment compliance packs to a small number of people who need assistance in managing their medicines. The pharmacy also offers a prescription delivery service.
Inspection summary findings
Principle 1. Governance
The pharmacy has safe and effective working practices. Its team members record and review their mistakes so that they can learn from them. And they keep the records they need to by law to ensure medicines are supplied safely and legally. The pharmacy asks people for their views and uses their feedback to improve services where possible. It keeps people’s private information safe. And it has safeguarding procedures and its team members understand how they can help protect vulnerable people.
Principle 2. Staff
The pharmacy has enough team members for the services provided, and they work effectively together and are supportive of each other. They have the appropriate skills, qualifications and training to deliver services safely. Team members get time set aside for on-going structured training. This helps them keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy’s premises are safe, secure and adequate for the services it provides. And people visiting the pharmacy can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and effectively. And people with a range of needs can access its services. The pharmacy gets its medicines from reputable suppliers and manages them appropriately. It takes the right action in response to safety alerts, so that people are supplied with medicines and medical devices that are fit for purpose. Members of the pharmacy team mark prescriptions for higher-risk medicines so that people can be provided with the advice they need to take them safely.
Principle 5. Equipment and facilities
The pharmacy generally has the equipment and facilities it needs to provide pharmacy services safely. And its equipment is adequately maintained.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |