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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1093159)

Inspection outcome: Standards met

Last inspection: 02/07/2019

Pharmacy context

This is a community pharmacy located in a retail park. As well as dispensing NHS prescriptions the pharmacy supplies medicines in multi-compartment compliance packs. It also provides flu vaccinations. And offers a minor ailment and a needle exchange service.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy generally identifies and manages the risks associated with its services. It largely keeps all the records it needs by law. And it asks people who use the pharmacy for their views. The pharmacy’s team members understand their role in protecting vulnerable people. They undertake regular training to keep people’s information safe.

Principle 2. Staff

Standards met

The pharmacy largely has enough trained team members to provide its services safely. But there are not always contingency arrangements to cope with staff absences. This means that the pharmacy may fall behind on its workload at times. Team members get time set aside for ongoing structured training. This helps them keep their knowledge and skills up to date.

Principle 3. Premises

Standards met

The premises are generally suitable for the pharmacy’s services and they are kept secure.

Principle 4. Services, including medicines management

Standards met

The pharmacy generally delivers its services in a safe and effective manner. It obtains its medicines from reputable sources. And largely manages them appropriately so that they are safe for people to use. The pharmacy’s team members are helpful, and they make sure people have all the information they need so that they can use their medication safely.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide its services safely.

Pharmacy details

Unit 2A Tottenham Hale Retail Park
Broad Lane

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards