Boots (1092875)

Inspection summary findings

Principle 1. Governance

The pharmacy manages risks in a suitable manner. Members of the pharmacy team understand how to protect the welfare of vulnerable people. They protect people’s confidential information well. The safety of the pharmacy’s services is routinely monitored, team members record their mistakes and learn from them. And the pharmacy largely maintains the records that it needs to. But the pharmacy is not always recording and identifying the cause of the team’s internal errors. This means that they could be missing opportunities for ongoing learning.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. Pharmacy team members are suitably trained. They understand their roles and responsibilities. And they keep their skills and knowledge up to date by completing on-going training.

Principle 3. Premises

The pharmacy's premises provide an appropriate environment for the delivery of healthcare services. The pharmacy is clean and has plenty of space to carry out its activities safely.

Principle 4. Services, including medicines management

Overall, the pharmacy provides its services safely. The pharmacy is open for long hours. It obtains its medicines from reputable sources. Team members usually ensure medicines are stored and managed appropriately. They also take extra care when prescriptions are seen for higher-risk medicines. But they don't always record relevant information when people receive these medicines. This makes it difficult for them to show that they have provided appropriate advice when supplying them.

Principle 5. Equipment and facilities

The pharmacy has an appropriate range of equipment and facilities to provide its services safely. They are used in a way to help protect people’s privacy.