Inspection outcome: Standards met
Last inspection: 21/07/2022
Pharmacy context
This is an NHS community pharmacy set in Egham town centre. The pharmacy is part of a large chain of pharmacies. It opens six days a week. It sells a range of health and beauty products, including over-the-counter medicines. It dispenses people’s prescriptions. It delivers medicines to people who can’t attend its premises in person. And it supplies substance misuse treatments. The pharmacy provides multi-compartment compliance packs (compliance packs) to help people take their medicines. And people can get a winter flu vaccination from the pharmacy.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages its risks. It has written instructions to help its team works safely. It mostly keeps the records it needs to by law. It has appropriate insurance to protect people if things do go wrong. And people can share their experiences of using the pharmacy and its services to help it do things better. People who work in the pharmacy can explain what they do, what they are responsible for and when they might seek help. They keep people’s private information safe. They understand their role in protecting vulnerable people. And they talk to each other about the mistakes they make. So, they can learn from them.
Principle 2. Staff
The pharmacy has enough team members to deliver safe and effective care. Members of the pharmacy team do the right training for their roles. They work well together and use their judgement to make decisions about what is right for the people they care for. They’re comfortable about giving feedback on how to improve the pharmacy’s services. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.
Principle 3. Premises
The pharmacy provides an adequate and secure environment to deliver it services from. And people can receive services in private when they need to.
Principle 4. Services, including medicines management
The pharmacy provides services that people can access. Its working practices are generally safe and effective. And its team is helpful. Members of the pharmacy team largely dispose of people’s unwanted medicines properly. And they carry out checks to make sure the pharmacy’s medicines are safe and fit for purpose. The pharmacy delivers prescription medicines to people’s homes and keeps records to show that it has delivered the right medicine to the right person. It gets its medicines from reputable sources. And it stores them appropriately and securely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure people’s data is kept secure. And its team makes sure the equipment it uses is clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |