Boots (1089938)

Inspection summary findings

Principle 1. Governance

The pharmacy doesn’t always adequately manage risks to patient safety. Its team members do not suitably engage in processes designed to reflect on and learn from mistakes they make during the dispensing process. This increases the chance of a similar mistake occurring. Pharmacy team members generally make the records they need to by law. They protect people’s private information appropriately. And they know how to recognise and report safeguarding concerns to help protect vulnerable people.

Principle 2. Staff

The pharmacy employs suitably qualified and skilled team members to deliver its services. Pharmacy team members engage in ongoing learning relevant to their roles. They know how to raise a concern at work, and they work hard together to complete the workload in a timely manner. 

Principle 3. Premises

The pharmacy is secure, clean and adequately maintained. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.

Principle 4. Services, including medicines management

The pharmacy is accessible to people. It obtains its medicines from reputable sources. And overall, it stores its medicines safely and securely. Pharmacy team members provide people with relevant information about their medicines to help them take them safely.

Principle 5. Equipment and facilities

The pharmacy has the equipment in needs for providing its services. It makes appropriate checks to ensure its equipment remains safe to use. And its team members use the equipment in a way which protects people’s privacy.