Boots (1089729)

Inspection summary findings

Principle 1. Governance

The pharmacy manages risks associated with its services in a satisfactory manner. Pharmacy team members deal with their mistakes responsibly. They protect people’s private information well. And, they understand how to protect the welfare of vulnerable people. But, team members may not always be recording all the details when mistakes happen or formally reviewing them. So, they may be missing opportunities to spot patterns and prevent similar mistakes happening. The pharmacy does not hold contact details for the local safeguarding agencies. So, team members may not be able to respond to concerns appropriately. And, although the pharmacy adequately maintains most of the records that it must, it is not always recording all the details for its private prescriptions in accordance with the law.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. Members of the pharmacy team understand their roles and responsibilities. The pharmacy provides them with resources to complete ongoing training. This helps to ensure that their skills and knowledge are kept up to date.

Principle 3. Premises

The pharmacy's premises provide an adequate environment for the delivery of healthcare services.

Principle 4. Services, including medicines management

Overall, the pharmacy provides its services safely and effectively. It obtains its medicines from reputable sources and stores them appropriately. And, it ensures its services can be accessed by everyone.

Principle 5. Equipment and facilities

The pharmacy has some, but not all of the equipment it needs to provide its services effectively. Although the pharmacy dispenses few prescriptions, there is a chance that without conical measures, treatment could be delayed if people require antibiotics that need reconstituting.