Inspection outcome: Standards met
Last inspection: 27/08/2019
Pharmacy context
This pharmacy is within a retail park on the outskirts of the town centre. And it is open seven days a week. The pharmacy dispenses NHS and private prescriptions. It offers a range of services including seasonal flu vaccinations, various travel vaccinations and other vaccinations such as chicken pox and meningitis. It provides a substance misuse service, with supervised methadone consumption. And supplies medicines in multi-compartmental compliance packs to help people take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy has processes and written procedures that the team members generally follow. The team members have a clear understanding of their roles and tasks. The pharmacy keeps all the records as required, by law in compliance with standards and procedures. And it provides people using the pharmacy with the opportunity to feedback on its services. The pharmacy team members look after people’s private information. And they know how to protect the safety of vulnerable people. The pharmacy’s team members generally record, report and learn from errors and mistakes during the dispensing procedure. But on occasions these are not always recorded, so the team may miss out on opportunities to improve and reduce the risk of a similar error.
Principle 2. Staff
The pharmacy has adequate staffing to provide safe and effective services. The pharmacy team members are competent and have the skills and qualifications they need for their role. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training. The pharmacy team members support each other in their day-to-day work. And they feel comfortable raising any concerns they have.
Principle 3. Premises
The pharmacy's premises are of a suitable size for the services it provides. And people can have private conversations with the team in a consultation room.
Principle 4. Services, including medicines management
The pharmacy is accessible to people. And it provides its services safely and effectively. The pharmacy team takes steps to identify people taking some high-risk medicines. And they provide people with advice. They dispense medicines into devices to help people remember to take them correctly. The pharmacy stores and manages its medicines safely. And it delivers medicines to peoples’ homes. The pharmacy gets it medicines from reputable suppliers. It takes the right action if it receives any alerts that a medicine is no longer safe to use.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways to protect people’s confidentially.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |