Inspection outcome: Standards met
Last inspection: 27/02/2020
Pharmacy context
The pharmacy is within a health centre in the town centre. It sells a range of over-the-counter medicines and dispenses NHS and private prescriptions. And provides advice on the management of minor illnesses and long-term conditions. It provides a delivery service to some people. The pharmacy offers seasonal flu vaccinations and a needle exchange service. The pharmacy supplies some medication from a prescription collection locker within the pharmacy.
Inspection summary findings
Principle 1. Governance
The pharmacy has procedures to identify and manage risks to its services. And pharmacy team members follow them to complete the required tasks. They identify issues in new processes, and they develop their knowledge to help improve the service. Pharmacy team members regularly record and discuss mistakes that happen. They are good at using this information to learn and make changes to reduce the risk of further errors. They read about mistakes that happen elsewhere to improve their practice. The pharmacy asks people using the pharmacy for their views. And it makes changes to improve the quality of services after it receives feedback. The pharmacy protects people’s confidential information. And it keeps the records it must by law.
Principle 2. Staff
The pharmacy has a team with the qualifications and skills to support the pharmacy’s services. The pharmacy encourages the pharmacy team to learn and develop. And it provides access to ongoing training. The team members share information and learning to improve their performance and skills. They support each other in their day-to-day work and learning. The pharmacy provides feedback to team members on their performance. And the team feel comfortable raising any concerns they have.
Principle 3. Premises
The pharmacy's premises are of a suitable size for the services it provides. The pharmacy is clean and well maintained. And people can have private conversations with the team in the consultation room.
Principle 4. Services, including medicines management
The pharmacy's services are easily accessible to people. And the pharmacy manages its services well, so it can deliver them safely. It uses a range of safe working practices. The pharmacy team takes steps to identify people taking some high-risk medicines. And they provide people with additional advice. The pharmacy gets it medicines from reputable suppliers. It adheres to storage requirements during the dispensing process. It takes the right action if it receives any alerts that a medicine is no longer safe to use.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways to protect people’s confidentially.
Pharmacy details
Thornaby Health Centre
Trenchard Avenue
THORNABY-ON-TEES
TS170EE
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |