Boots (1088115)

Inspection summary findings

Principle 1. Governance

The pharmacy effectively identifies and manages risks with providing its services. It has written procedures relevant to its services to help team members provide them safely. Pharmacy team members understand their role to help protect vulnerable people. And they suitably protect people’s confidential information. They record and discuss the mistakes they make so that they can learn from them. And they capture key information to help them make effective improvements to the safety and quality of their services.

Principle 2. Staff

Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They complete regular training to help keep their knowledge and skills up to date. And they feel comfortable raising concerns and making suggestions to improve the way they work.

Principle 3. Premises

The pharmacy is clean and mostly properly maintained. It provides an adequate space for the services it provides. The pharmacy has a suitable room where pharmacy team members can speak to people privately. And team members adequately prevent unauthorised access to the secure areas of the pharmacy.

Principle 4. Services, including medicines management

Pharmacy team members manage and provide the pharmacy’s services safely. And they use the available technology to help them do this effectively. The pharmacy suitably sources its medicines. And it stores and manages its medicines appropriately and securely. The pharmacy’s services are easy for people to access. And it has processes to help people understand and manage the risks of taking higher-risk medicines.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely. It maintains its equipment properly, so it is safe to use. And pharmacy team members manage and use the equipment in ways that protect people’s confidentiality.