Inspection outcome: Standards met
Last inspection: 23/11/2022
Pharmacy context
This is a mid-sized community pharmacy in Bathgate town centre. The pharmacy provides a range of services including dispensing private and NHS prescriptions. It has a selection of over‐the counter medicines and other pharmacy related products for sale. It provides a range of other services, including a prescription collection service and the NHS Pharmacy First service. It also supplies medicines for its substance misuse service.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures in place to help ensure that its team members work safely. And the team understands and follows them. The pharmacy has insurance to cover its services. And it completes the records it needs to by law. The pharmacy team knows how to protect the safety of vulnerable people. And it protects people’s private information properly. The pharmacy adequately identifies and manages the risks associated with its services. Team members respond appropriately when mistakes happen. And they take suitable action to prevent mistakes in the future.
Principle 2. Staff
The pharmacy has measures in place to help ensure it manages
its workload safely. And its team members support one another.
They are comfortable about providing feedback. And they
make suggestions so that they can improve the quality of the pharmacy's
services. Team members have the right skills and training. But they struggle at times to manage the workload and deliver the prescription service efficiently.
Principle 3. Premises
The pharmacy’s premises provide a suitable environment for people to receive its services. And they provide an adequate amount of space for those services. The pharmacy is sufficiently clean and secure. The team keeps its workspace and storage areas appropriately tidy and organised.
Principle 4. Services, including medicines management
The pharmacy makes its services accessible for people. And its procedures help ensure it provides its services safely. The pharmacy team gets its medicines and medical devices from appropriate sources. And team members make the necessary checks to ensure that the pharmacy’s medicines and devices are safe to use and protect people’s health and wellbeing. The pharmacy team supplies medicines with information that people need. So they can take their medicines properly and safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide services safely. And it keeps them clean. The team uses its facilities and equipment to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |