Inspection outcome: Standards met
Last inspection: 01/06/2023
Pharmacy context
This is a community pharmacy on a parade of shops in the village of Newton Stewart, Wigtownshire. It dispenses NHS and private prescriptions and sells a range of over-the-counter medicines. The pharmacy provides a range of services including a home delivery service and the NHS Pharmacy First service. It also dispenses some medicines in multi-compartment compliance packs to people who need this level of support.
Inspection summary findings
Principle 1. Governance
The pharmacy has a robust process to review mistakes made during the dispensing process. The pharmacy team is good at using these reviews to learn and improve the safety of its dispensing process. The pharmacy proactively encourages people who use the pharmacy to feedback on the service they receive. The pharmacy team is well equipped to safeguard vulnerable adults and children and it can demonstrate examples of where it has raised a concern and appropriately support people. The pharmacy keeps the records it needs to by law and keeps people’s confidential information secure.
Principle 2. Staff
The pharmacy has a suitably skilled team to manage its workload. It is good at supporting the pharmacy team members to develop their knowledge and skill, and it encourages their professional development. Team members support each other and work well together to provide an efficient service. And they can provide feedback and raise concerns where necessary.
Principle 3. Premises
The pharmacy premises are well maintained and suitable for the services provided. The pharmacy has a suitably private consultation room where people can have a confidential conversation with a pharmacy team member.
Principle 4. Services, including medicines management
The pharmacy offers a range of services that are managed safely and effectively. And it makes its services accessible to people. The pharmacy correctly stores and sources its medicines and the pharmacy team completes regular checks to identify any medicines which are close to expiring or are out of date to make sure the medicines it supplies are of a suitable quality.
Principle 5. Equipment and facilities
The pharmacy has the correct equipment that it needs to provide its services. And it uses its equipment appropriately to help protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |