Inspection outcome: Standards met
Last inspection: 19/08/2019
Pharmacy context
This is a community pharmacy on a high street in a small town. The pharmacy dispenses NHS prescriptions and sells a range of over-the-counter medicines. It also supplies medicines in multi-compartmental compliance packs.
Inspection summary findings
Principle 1. Governance
The pharmacy team members follow processes for all services to ensure that they are safe. The pharmacy reviews these and makes changes to keep improving services. And it plans for new services to ensure they are introduced safely. The pharmacy team records mistakes to learn from them. It reviews these and makes changes to avoid the same mistake happening again. Team members discuss these mistakes and compare them with incidents elsewhere for greater learning. The pharmacy keeps all the records that it needs to by law and keeps people’s information safe. Pharmacy team members help to protect the welfare of vulnerable people.
Principle 2. Staff
The pharmacy has enough qualified and experienced staff to safely provide services although sometimes it is short-staffed. The team members have access to training material to ensure that they have the skills they need. They do this in their own time. Team members can share information and raise concerns to keep the pharmacy safe. They discuss incidents that occur in the pharmacy and in the wider organisation. They learn from them to avoid the same thing happening again.
Principle 3. Premises
The pharmacy premises are safe and clean and suitable for the pharmacy's services. The pharmacy team members use a private room for some conversations with people. The pharmacy is secure when closed. Pharmacy team members raise concerns when there is damage to the premises. But this is not always addressed quickly.
Principle 4. Services, including medicines management
The pharmacy helps people to ensure that they can all use its services. The pharmacy identifies additional services that the community would benefit from and plans for these. The pharmacy team provides safe services. Team members give people information to help them use their medicines. They provide extra written information to people with some medicines. The pharmacy gets medicines from reliable sources and stores them properly.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for delivery of its services. The pharmacy looks after this equipment to ensure it works.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |