Boots (1042713)

Inspection summary findings

Principle 1. Governance

The pharmacy team members follow documented processes for all services to ensure they are safe. They record mistakes to learn from them. And they review these, making improvements to avoid the same mistakes happening again. The pharmacy keeps all the records that it needs to by law and keeps people’s information safe. Pharmacy team members help to protect vulnerable people.

Principle 2. Staff

The pharmacy has enough qualified and experienced staff to safely provide its services. The pharmacy compares staff numbers and qualifications with services and how busy the pharmacy is. And then makes changes when required. This ensures skilled and qualified staff always provide services. Team members have access to training material to ensure they have the skills they need. The pharmacy helps them identify training needs and gives them time to do this training. Pharmacy team members make decisions and use their professional judgement to help people. Team members can make suggestions and raise concerns to keep the pharmacy safe and improve services. They discuss incidents. And they learn from them to avid the same thing happening again.

Principle 3. Premises

The premises are safe and clean and suitable for the pharmacy services provided. Although the pharmacy would benefit from a larger dispensary. The pharmacy team members use a private room for some additional services and conversations with people. Other people cannot hear these conversations. This room is often in use, meaning that other people cannot use it. So people either have to wait, or sometimes the pharmacy team members use a room in the optician’s department. The pharmacy is secure when closed.

Principle 4. Services, including medicines management

The pharmacy helps people to ensure they can all use its services. It provides services such as vaccination that are popular with the local community. The pharmacy team provides safe services. Team members give people information to help them make choices and use their medicines safely. They provide extra written information to people with some medicines. The pharmacy gets medicines from reliable sources and stores them properly. The pharmacy team knows what to do if medicines are not fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs for the delivery of its services. It looks after this equipment to ensure it works.