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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1042374)

Inspection outcome: Standards met

Last inspection: 10/03/2020

Pharmacy context

This is a community pharmacy located in a small shopping centre. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. It offers a repeat prescription collection service and a medicines’ delivery service. And it provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. It also offers a smoking cessation service.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy team members work to professional standards. They understand their role in protecting vulnerable people. And they complete regular training to ensure they are up-to-date with safeguarding requirements. People using the pharmacy can raise concerns. And team members know to follow the company's complaints handling procedure. This means they listen to people and put things right when they can. Pharmacy team members record and discuss mistakes that happen whilst dispensing. And they use this information to learn and reduce the risk of further errors. The pharmacy keeps the records it needs to by law. And it provides training for the team on how to keep confidential information. It has controls in place to keep people’s private information secure.

Principle 2. Staff

Standards met

The pharmacy monitors its staffing levels. And it ensures it has the right number of suitably skilled pharmacy team members throughout the week. The pharmacy team members discuss their development needs at regular review meetings. And they are encouraged and supported to develop their skills. The pharmacist supports the pharmacy team members to learn. And this ensures they keep up-to-date and current in their roles. The pharmacy team members support each other in their day-to-day work. They can speak up at regular meetings. And make suggestions for improvement to keep services safe and effective.

Principle 3. Premises

Standards met

The premises is clean and hygienic. It has a consultation room that is professional in appearance. And it provides an appropriate space for people to sit down and have a private conversation with pharmacy team members. 

Principle 4. Services, including medicines management

Standards met

The pharmacy displays its opening times and healthcare information at the front of the pharmacy. And it lets people know what services are available to them. The pharmacy has working instructions in place for its services. And these support the pharmacy team to work in a safe and effective way. The pharmacy sources, stores and manages its medicines appropriately. And the pharmacist keeps the pharmacy team up-to-date about high-risk medicines. This means that team members know when to provide people taking these medicines with extra information.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide safe services. And it keeps it clean and well-maintained.

Pharmacy details

7 Baljaffray Shopping Centre
Grampion Way
Bearsden
GLASGOW
G614RN
Scotland

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards