Boots (1041992)

Inspection summary findings

Principle 1. Governance

Principle 2. Staff

The pharmacy monitors its staffing levels. And ensures it has the right number of suitably skilled pharmacy team members throughout the week. The pharmacy team members reflect on their performance. And identify and discuss their learning needs at regular review meetings to keep up to date in their roles. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training. The pharmacy team members support each other in their day-to-day work.  And they can speak up at regular meetings. The team members speak about mistakes when they happen. But, they do not always discuss the reasons for the mistakes. And this prevents the pharmacy team from learning from each other.

Principle 3. Premises

The premises is secure, clean and hygienic. It has a consultation room that is professional in appearance. And it is ​an appropriate space for people to sit down and have a private conversation with pharmacy team members.

Principle 4. Services, including medicines management

The pharmacy displays its opening times and healthcare information at the front of the pharmacy. And it lets people know what services are available to them. The pharmacy has working instructions in place for its services. And these support the pharmacy team to work in a safe and effective way. The pharmacy sources, stores and manages its medicines appropriately. And the pharmacist keeps the pharmacy team up-to-date about high-risk medicines. This means that team members know when to provide people taking these medicines with extra information.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide safe services. But, it does not have the necessary arrangements in place to restrict access to some ​confidential information.