Boots (1041888)

Inspection summary findings

Principle 1. Governance

​Members of the pharmacy team are clear about their roles and responsibilities. They work to professional standards and identify and manage risks effectively. The pharmacy team members log any mistakes they make during the dispensing process. They are good at learning from these and act to avoid repeating errors. The pharmacy enables people to give feedback. And it uses this feedback to improve the services it offers. It tells people how it uses their private information. And it keeps the records it is required to by law. The pharmacy team members understand how they can help to protect the welfare of vulnerable people.

Principle 2. Staff

​There are enough pharmacy team members for the services provided. The pharmacy team members are competent. And they have the appropriate skills and qualifications for their roles. They work effectively together in a supportive environment. And undertake regular learning both during the working day and at home. They learn from near miss error reviews and from people’s feedback. And they act to improve safety. They also feedback their own ideas and act on them to improve their services.

Principle 3. Premises

​The premises are tidy and clean and provide a suitable environment for the services offered. The pharmacy is protected against unauthorised entry. There are good facilities to allow people to have a confidential conversation if needed. And there is a discrete area at the counter to further aid private interaction.

Principle 4. Services, including medicines management

​The pharmacy provides the normal range of services under the Scottish contract. And delivers additional services it identifies as beneficial for the community. The pharmacy team members use a range of safe working practices. These include use of audit trails and baskets for dispensing. These assist with the near miss error process and in preventing items becoming mixed. The pharmacy has an effective process for the dispensing and delivery of repeat prescription items. This includes confirming what medicines people need. And then tracking progress with the ordering of the prescriptions. This ensures the person receives all their medicines on time. The pharmacy team ensures high-risk medications, including those containing valproate, are appropriately managed. 

Principle 5. Equipment and facilities

​The pharmacy has sufficient resources in place to effectively provide the services on offer. And it properly calibrates and stores its measuring equipment.