Inspection outcome: Standards met
Last inspection: 31/01/2024
Pharmacy context
This is an extended opening hours community pharmacy in a predominantly residential area of the city of Dundee. Its main services include dispensing of NHS prescriptions. And it delivers medication to people’s homes. Team members advise on minor ailments and medicines use. And they deliver the NHS Pharmacy First service. The pharmacist is an independent prescriber and delivers the NHS Pharmacy First Plus service to treat common clinical conditions.
Inspection summary findings
Principle 1. Governance
The pharmacy appropriately manages the risks associated with the services it provides for people. It has a complete set of written procedures which help the team carry out tasks consistently and safely. Team members record and learn from the mistakes they make when dispensing. And they keep the records they need to by law. Team members have knowledge and experience to help support vulnerable people.
Principle 2. Staff
The pharmacy has sufficient team members with the right qualifications and knowledge to manage its workload and provide its services. And it reviews its workload and processes to improve the efficiency of the team. The pharmacy team supports its members well to complete appropriate training for their roles and keep their skills up to date. Members of the team work well together and communicate effectively. And they are comfortable raising concerns should they need to.
Principle 3. Premises
The pharmacy premises are suitable for the services provided and the team maintains them to a high standard. The pharmacy has private consultation facilities where people can have confidential conversations with a pharmacy team member if needed.
Principle 4. Services, including medicines management
The pharmacy provides a wide range of services to support people's health needs. It manages its services well and they are easily accessible to people. And the team works collaboratively with other healthcare professionals. The pharmacy receives its medicines from reputable sources and stores them appropriately. The team carries out checks to help ensure the medicines are kept in good condition.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to support the safe delivery of its services. It maintains its equipment to ensure it remains fit for purpose and safe to use. And its team members use the equipment appropriately to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |