Inspection outcome: Standards met
Last inspection: 28/01/2020
Pharmacy context
This is a community pharmacy on a main road close to the town centre. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And it supplies a range of over-the-counter medicines. The pharmacy offers the smoking cessation service and seasonal flu vaccination.
Inspection summary findings
Principle 1. Governance
Pharmacy team members follow written processes for all services to ensure that they are safe. They record mistakes to learn from them. And they review these and make changes to avoid the same mistake happening again. They monitor improvements from previous months. The pharmacy asks people for feedback. And team members discuss this to make pharmacy services better. The pharmacy keeps all the records that it needs to and keeps people’s information safe. Pharmacy team members help to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough qualified and experienced staff to safely provide its services which are increasing. Team members have access to training material to ensure that they have the skills they need. And the pharmacy gives them time to do this training. Pharmacy team members make decisions and use the professional judgement to help people. Team members can share information and raise concerns to keep the pharmacy safe. They make suggestions to improve services. They discuss incidents. And they learn from them to avoid the same thing happening again.
Principle 3. Premises
The premises are safe and clean and suitable for the pharmacy services. The pharmacy team members use a private room for some conversations with people. Other people cannot overhear these conversations. The pharmacy is secure when closed.
Principle 4. Services, including medicines management
The pharmacy helps people to ensure that they can all use its services. The pharmacy team provides safe services. Team members give people information to help them use their medicines. And they provide extra written information to people with some medicines. The pharmacy gets medicines from reliable sources and stores them properly. The pharmacy team know what to do if medicines are not fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |