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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1041540)

Inspection outcome: Standards met

Last inspection: 10/12/2024

Pharmacy context

This is a community pharmacy in a shopping centre in central London. It dispenses NHS and private prescriptions and recommends over-the-counter medicines. Other services include: supervised consumption, blood pressure case-finding service, Pharmacy First and seasonal flu vaccinations.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy team member’s working practices are safe and effective. And they follow clearly written instructions to help them identify and manage risks when they are providing services. They record and review their mistakes so they learn from them to help avoid making the same mistakes again. They have systems to highlight prescriptions for high‐risk medicines so they can make sure people use them properly. The pharmacy keeps the records it needs to show that medicines are supplied safely and legally. The pharmacy team members protect people’s private information and understand how they can safeguard the welfare of vulnerable people.

Principle 2. Staff

Standards met

The pharmacy team members work well together to manage the workload. The pharmacy supports and develops team members with ongoing learning relevant to their roles and keeps their skills and knowledge up to date. They are able to provide feedback about how they can improve the pharmacy’s services.

Principle 3. Premises

Standards met

The pharmacy’s premises are bright, clean and suitable for the provision of healthcare. The pharmacy is secured when it is closed to protect people’s private information and keep the pharmacy’s medicines safe.

Principle 4. Services, including medicines management

Standards met

The pharmacy team makes sure pharmacy services are easily accessible to people with a range of needs. And its working practices are safe and effective. The pharmacy obtains its medicines from reputable sources so they are fit for purpose. Pharmacy team members are alerted to prescriptions for high‐risk medicines so they make sure people get the information they need to use their medicines safely. They store medicines securely at the right temperature and they keep records of regular checks to show medicines are safe to use. The team knows what to do if any medicines or devices need to be returned to the suppliers.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately to keep people's private information safe.

Pharmacy details

Units 40-42
Brunswick Shopping Centre
Bloomsbury
LONDON
WC1N1AE
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards