Boots (1041233)

Inspection summary findings

Principle 1. Governance

The pharmacy provides its services in line with detailed processes and procedures which are being followed by its team members. They are clear about their roles and responsibilities. And they work to professional standards, identifying and managing risks effectively. The pharmacy keeps good records of the mistakes that happen during the dispensing process. And it has a ‘patient safety champion’ who regularly reviews them with the pharmacist and other members of the team so that they can learn from them and avoid problems being repeated. The pharmacy manages and protects confidential information appropriately. Its team members understand their role in helping to protect the welfare of vulnerable people. The pharmacy has appropriate insurance in place to help protect people if things do go wrong.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. Pharmacy team members are well-trained and have a clear understanding of their roles and responsibilities. They work well together and can make suggestions to improve safety and workflows where appropriate.

Principle 3. Premises

The pharmacy’s premises provide a secure and professional environment for people to receive its services. They are easily accessible for people with a wide range of needs. The premises include a small, but adequate, private room which the team regularly uses for some of its services and for private conversations.

Principle 4. Services, including medicines management

The pharmacy delivers its services in a safe and effective manner. It sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It responds well to drug alerts or product recalls to make sure that people only get medicines or devices which are safe for them to take. Pharmacy team members identify people supplied with high-risk medicines so that they can be given extra information they may need to take their medicines safely. But they don’t record all of those checks, which may make it harder to show what had been done if a problem were to arise in the future.

Principle 5. Equipment and facilities

The pharmacy has appropriate facilities for the services it provides, and it keeps them suitably clean and tidy. It also ensures that people’s private information is kept safe and secure.