Inspection outcome: Standards met
Last inspection: 11/06/2024
Pharmacy context
This pharmacy is located on a busy high street in an affluent area of West London. The pharmacy mainly serves the local community as well as visitors from abroad. It provides the Pharmacy First and the New Medicine Service. It also provides medication in multi-compartment compliance packs to people who live in their own homes and need help managing their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy manages risks well overall. It follows standard operating procedures (SOPs) to ensure the services it provides are safe and reviews them regularly. Team members record and learn from their mistakes and put processes in place to ensure similar mistakes do not happen again. The pharmacy keeps people’s personal information safe. And team members understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy’s staffing level is sufficient for the services available. The team is supported in their development and in keeping their knowledge and skills up to date. And they feel comfortable to provide feedback or raise concerns.
Principle 3. Premises
The pharmacy premises are secure, generally clean, and suitable for the services provided. And the pharmacy has appropriate facilities to meet the needs of people requiring privacy when using its services.
Principle 4. Services, including medicines management
The pharmacy provides easy access to people who want to use its services. It manages its services safely and effectively. And it obtains medicines from reputable sources and stores them appropriately. Team members highlight higher-risk medicines so that people receive the correct information when they get their medicine. And they action any drug alerts as required to ensure people receive medicines that are suitable for use.
Principle 5. Equipment and facilities
The pharmacy has the right equipment and facilities it needs to provide its services. And it maintains them well.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |