Inspection outcome: Standards met
Last inspection: 25/04/2019
Pharmacy context
This is a community pharmacy situated on a busy high street in South East London. Most of the people who use the pharmacy are older people. The pharmacy sells a wide range of over-the-counter medicines and dispenses NHS prescriptions. It also supplies medicines in multi-compartment compliance aids and provides flu and pneumonia vaccinations during the winter months.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages the risks associated with its services. Members of the pharmacy team log any mistakes they make during the dispensing process and try to learn from these, but they may not always review dispensing incidents robustly. It generally keeps its records up to date to help show it provides services safely. It manages and protects confidential information well and it tells people how their private information will be used. People can give feedback about the pharmacy. The pharmacy uses this feedback to improve the services it provides. Team members understand how they can protect the welfare of vulnerable people.
Principle 2. Staff
The pharmacy team members work in a supportive environment where they can raise concerns or make suggestions to improve the services. They are provided with some ongoing training. But they do not always have time set aside to do it. This may mean they do not always have opportunities to keep their skills and knowledge up to date.
Principle 3. Premises
The premises are clean and the pharmacy provides a safe and secure environment for people to receive services.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy services. The pharmacy generally provides its services safely and effectively. But team members are not all aware of what advice to give people taking some higher risk medicines. This means that people might not get all the information they need to take their medicines safely. Medicines are well managed and appropriate action is taken where stock is not fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |