Inspection outcome: Standards met
Last inspection: 20/06/2019
Pharmacy context
This is a community pharmacy located along a parade of shops in North West London. A range of people use the pharmacy’s services. The pharmacy dispenses NHS and private prescriptions. It offers services such as Medicines Use Reviews (MURs), the New Medicines Service (NMS), seasonal flu vaccinations, malaria prophylaxis as well as travel vaccinations. And, it supplies some people with their medicines inside multi-compartment compliance aids, if they find it difficult to take their medicines on time. The pharmacy also provides an off-site dispensing service where some medicines are assembled elsewhere and delivered back to the branch for people to collect.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages most risks effectively. Members of the pharmacy team monitor the safety of their services by recording mistakes and learning from these. But, the pharmacy does not display information about how people can complain about the pharmacy. This makes it harder for people to know who to raise concerns with and could mean that the pharmacy misses opportunities to improve its services. Team members understand how they can protect the welfare of vulnerable people. And, the pharmacy generally keeps most records in accordance with the law. But, it doesn’t always include all the details of private prescriptions in its records. This means that the team may not have all the information needed if problems or queries arise.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Pharmacy team members are trained well. They have a sound understanding of their roles and responsibilities. The team are provided with resources to keep their skills and knowledge up to date. And, their progress is regularly monitored to identify opportunities for them to develop or learn.
Principle 3. Premises
In general, the pharmacy premises are clean, secure and provide a professional environment for the delivery of pharmacy services.
Principle 4. Services, including medicines management
The pharmacy obtains its medicines from reputable sources. But, it mixes some batches of medicines and stores some medicines in poorly labelled containers. This makes it harder for the team to check the expiry date, assess the stability or take any necessary action if the medicine is recalled. In general, the pharmacy provides its services safely and effectively. And, the team takes extra care with people receiving higher-risk medicines. This helps to ensure that people can take their medicines safely. But, team members may not always be disposing of people’s private information appropriately.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities to provide its services safely.
Pharmacy details
14 Harben Parade
Finchley Road
Swiss Cottage
LONDON
NW36JP
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |