Inspection outcome: Standards met
Last inspection: 15/11/2022
Pharmacy context
The pharmacy is located in a parade of businesses in a residential area near the Royal Free Hospital in north west London. It dispenses NHS and private prescriptions, sells over-the-counter medicines and provides health advice. The pharmacy dispenses medicines in multi-compartment compliance aids for people who have difficulty managing their medicines. Services include community pharmacist consultation service (CPCS), new medicines service (NMS), pneumococcal and seasonal flu vaccinations.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. Members of the team follow clearly written instructions to help them manage risks and work safely. They mark prescriptions for high-risk medicines so they can make sure people use them properly. The pharmacy's team members record their mistakes to learn from them and take appropriate action to stop the same mistakes happening again. The pharmacy has suitable business continuity arrangements in place so it can deal with an emergency. And it keeps the records it needs to show that medicines are supplied safely and legally. The pharmacy team members protect people’s privacy and understand how they can safeguard the welfare of vulnerable people.
Principle 2. Staff
The pharmacy has enough suitably trained team members to deliver its services safely. Team members work well together to manage the workload and they are able to provide feedback to improve services. They are actively encouraged to undertake ongoing learning relevant to their roles keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy’s premises are bright, clean and suitable for the provision of healthcare. The pharmacy is secured when it is closed to protect people’s private information and keep the pharmacy’s medicines safe.
Principle 4. Services, including medicines management
The pharmacy tries to make its services easily accessible to people with different needs. Its working practices are safe and effective and it obtains its medicines from reputable sources. The pharmacy’s team members make sure they store medicines securely at the right temperature. They keep records of regular checks to show medicines are fit for purpose and safe to use. They know what to do if any medicines or devices need to be returned to the suppliers. Pharmacy team members pro-actively highlight prescriptions with high-risk medicines and make sure people get the information they need to use their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |