Boots (1040367)

Inspection summary findings

Principle 1. Governance

The pharmacy's working practices are largely safe and effective. On the whole, the pharmacy keeps the records it needs to by law so that medicines are supplied safely and legally. And people can provide feedback or raise concerns about the pharmacy. It generally protects people's personal information well. And staff know how to protect the wellbeing of a vulnerable person. Team members consistently record any dispensing mistakes which provides them with opportunities to learn and make the pharmacy's services safer.

Principle 2. Staff

The pharmacy has enough trained staff to help provide its services safely and effectively. Staff do some ongoing training to help keep their knowledge and skills up to date. And they feel comfortable about raising any concerns.

Principle 3. Premises

On the whole, the premises are suitable for the pharmacy's services. People can have a conversation with a team member in a private area. The premises are mostly clean and tidy, but the pharmacy could do more to ensure that the dispensary is kept clear from clutter and maintained in an organised manner.

Principle 4. Services, including medicines management

The pharmacy provides its services safely and people can access them. It orders its medicines from reputable sources and generally manages them properly. And it takes the right action in response to safety alerts so that people get medicines and medical devices that are safe to use. Team members identify people receiving higher-risk medicines and carry out appropriate checks. And they provide these people with relevant information so they can take their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment and facilities to provide its services safely and to protect people's confidentiality.