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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1040246)

Inspection outcome: Standards met

Last inspection: 14/01/2020

Pharmacy context

The pharmacy is located on the high street in a busy mixed residential and commercial area with people working locally in central London. It dispenses NHS and private prescriptions, sells over-the-counter medicines and provides health advice. The pharmacy dispenses medicines in multi-compartment compliance aids for people who have difficulty managing their medicines. Services include supply of a range of travel medicines and vaccinations, substance misuse and mole screening. The pharmacy has healthy living status.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy’s working practices are safe and effective. The pharmacy manages risk well and it has written procedures which tell staff how to complete tasks effectively. It keeps the records it needs to so that medicines are supplied safely and legally. The pharmacy team makes sure that people have the information they need so that they can use their medicines safely. They understand their role in protecting vulnerable people and keeping people’s information secure.

Principle 2. Staff

Standards met

The pharmacy team works well together and manages the workload within the pharmacy. Pharmacy staff are actively encouraged to complete ongoing training. They are comfortable about providing feedback to the pharmacist and are involved in improving the pharmacy’s services.

Principle 3. Premises

Standards met

The pharmacy’s premises are clean, secure and suitable for the provision of its services. The pharmacy prevents people accessing the premises when it is closed to keep medicines and information safe.

Principle 4. Services, including medicines management

Standards met

People with a range of needs can access the pharmacy’s services. The pharmacy gets its medicines from reputable sources to protect people from harm. The pharmacy team makes sure that medicines are stored securely at the correct temperature so that medicines supplied are safe to use. They know what to do if any medicines or devices need to be returned to the suppliers. They make sure that people have all the information they need so that they can use their medicines in the right way. The pharmacy team members give advice to people about where they can get other support.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately to keep people’s private information safe.

Pharmacy details

122 Holborn

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards