Inspection outcome: Standards met
Last inspection: 21/01/2020
Pharmacy context
This community pharmacy is amongst a parade of shops in a large suburb of Leeds. The pharmacy dispenses NHS and private prescriptions. The pharmacy supplies multi-compartment compliance packs to help some people take their medicines. And it delivers medication to people’s homes. The pharmacy provides the seasonal flu vaccination service. And the supervised methadone consumption service. The pharmacy provides the Community Pharmacist Consultation Service (CPCS).
Inspection summary findings
Principle 1. Governance
The pharmacy team identifies and manages the risks associated with its services. The pharmacy team members respond well when errors happen. They take the appropriate action to help prevent similar errors happening again. And they make effective use of the tools available to review these errors. So, they can improve the safety and quality of the pharmacy services. People using the pharmacy can raise concerns and provide feedback. The team members have training, guidance and experience to respond to safeguarding concerns. So, they can help protect the welfare of children and vulnerable adults. The pharmacy keeps most of the records it needs to by law.
Principle 2. Staff
The pharmacy has a team with the qualifications and skills to support the pharmacy’s services. The pharmacy provides team members with opportunities to develop their knowledge. And it gives team members regular feedback on their performance. So, they can keep their skills and knowledge up-to-date. The pharmacy supports an open and honest culture within the team. The team members are good at supporting each other in their day-to-day work. They discuss and share ideas and they proactively identify improvements to the delivery of pharmacy services. The team members introduce processes to improve their efficiency and safety in the way they work.
Principle 3. Premises
The pharmacy is clean, secure and adequate for the services provided. The team manages the limited work space well. And it has good facilities to meet the needs of people requiring privacy when using the pharmacy services.
Principle 4. Services, including medicines management
The pharmacy's service are accessible. The team members reach out into the local community to promote the pharmacy's services. And they share the knowledge they gain of other services available in the community with people accessing the pharmacy. So, they can support people's health needs. The team members manage the pharmacy services well. They identify issues that affect the safe delivery of services. And they act to address them. The pharmacy team members keep records of deliveries made to people's home. So, they can effectively deal with any queries. The pharmacy obtains its medicines from reputable sources. And it stores and manages medicines appropriately.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |