Inspection outcome: Standards met
Last inspection: 08/04/2019
Pharmacy context
This is a community pharmacy on a shopping parade with several other local shops. The pharmacy sells over-the-counter medicines and dispenses NHS prescriptions. It also dispenses private prescriptions. The pharmacy team offers advice to people about minor illnesses and long-term conditions. It also supplies medicines in multi-compartmental compliance packs to people living in their own homes.
Inspection summary findings
Principle 1. Governance
The pharmacy has adequate written procedures readily available for the team to protect the safety and wellbeing of people who access its services. And it keeps the records it must by law. The pharmacy advertises how people can provide feedback and raise concerns about its services. And it generally keeps people’s private information safe. The pharmacy has adequate processes readily available to its team members, to help protect the welfare of vulnerable people. The pharmacy’s team members learn from their errors. And they talk about why errors may have happened and take steps to prevent the errors from occurring again.
Principle 2. Staff
The pharmacy employs people with the right skills to undertake the tasks within their role. And they share information and their learning from their errors in an open and honest environment. The pharmacy team members are well supported to complete training. And this helps them improve their knowledge and skills.
Principle 3. Premises
The pharmacy is secure and is adequately maintained. Consultation facilities are smart and professional and alow people to have private conversations.
Principle 4. Services, including medicines management
The pharmacy provides a range of services that can help people to meet their health needs. The team is good at managing risks associated with its services such as dispensing. It has good processes in place for the supply of medicines in devices designed to help people remember to take them. And it takes extra care with the supply of high-risk medicines to people. So, it can help people to take their medicines safely. The pharmacy has adequate processes in place to ensure that the medicines they supply to people are fit for purpose.
Principle 5. Equipment and facilities
The equipment and facilities the pharmacy uses in the delivery of services are clean, safe and protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |