Inspection outcome: Standards met
Last inspection: 28/10/2019
Pharmacy context
This is a community pharmacy in the centre of a small market town east of Doncaster, South Yorkshire. The pharmacy sells over-the-counter medicines and dispenses NHS and private prescriptions. It offers advice on the management of minor illnesses and long-term conditions. And it provides an NHS and private seasonal flu vaccination service. The pharmacy supplies some medicines in multi-compartmental compliance packs, designed to help people remember to take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. It keeps people’s private information secure. And it responds appropriately to feedback it receives about its services. Pharmacy team members act openly and honestly by sharing details of their mistakes to inform learning. And they make changes to their practice to improve patient safety. The pharmacy completes regular audits to measure the effectiveness of these actions. Pharmacy team members have the knowledge required to ensure the health and wellbeing of vulnerable people is protected. The pharmacy generally keeps all records it must by law. But should ensure all staff are aware of how to access records should a query arise.
Principle 2. Staff
The pharmacy employs qualified and skilled people to provide its services. Pharmacy team members take part in regular conversations relating to risk management and safety. They have access to the ongoing learning to support them in their roles. And they have the confidence to follow the pharmacy’s feedback processes to raise concerns should they need to.
Principle 3. Premises
The pharmacy is clean, secure and maintained to the standards required. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy advertises its services and makes them accessible to people. It has up-to-date procedures to support the pharmacy team in delivering its services. And its team follow these procedures well. People visiting the pharmacy receive advice and information to help them take their medicine safely. And the pharmacy team identifies high-risk medicines to help make sure people taking these medicines have the support they need. The pharmacy obtains its medicines from reputable sources. And it keeps its medicines safe and secure.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for providing its services. It monitors its equipment to help provide assurance that it is in safe working order. And pharmacy team members manage and use equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |