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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1038948)

Inspection outcome: Standards met

Last inspection: 19/02/2020

Pharmacy context

This is a community pharmacy in Knaresborough. A market town in North Yorkshire. It dispenses both NHS and private prescriptions and sells a range of over-the-counter medicines. The pharmacy team offers advice to people about minor illnesses and long-term conditions. It provides NHS services, such as the new medicines service and medicines use reviews. It provides flu vaccinations. And it provides a home delivery service.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy identifies and manages the risks associated with the services it provides to people. And it has a set of written procedures for the team members to follow. The pharmacy keeps the records it must have by law. And it keeps people's private information secure. The team members openly discuss and record any mistakes that they make when dispensing. The team members know when and how to raise a concern to safeguard the welfare of vulnerable adults and children.

Principle 2. Staff

Standards met

The pharmacy team members have the appropriate qualifications and skills to provide the pharmacy's services safely and effectively. They work together to manage their workload and to ensure people receive quality service. And they feel comfortable to raise professional concerns when necessary. The pharmacy encourages and supports its team members to complete regular training to help them keep their knowledge and skills refreshed and up to date. It achieves this by providing its team members with training time and regular performance appraisals.

Principle 3. Premises

Standards met

The pharmacy is kept secure and is adequately maintained. The premises are suitable for the services the pharmacy provides. It has a sound-proofed room where people can have private conversations with the pharmacy’s team members.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are easily accessible to people. The pharmacy manages its services appropriately and delivers them safely. It provides medicines to some people in multi-compartment compliance packs to help them take them correctly. And it suitably manages the risks associated with this service. The pharmacy sources its medicines from licenced suppliers. And it stores and manages its medicines appropriately. The team members identify people taking high-risk medicines. And they support them to take their medicines safely and give them appropriate advice.

Principle 5. Equipment and facilities

Standards met

The pharmacy’s equipment is well maintained and appropriate for the services it provides. The pharmacy uses its equipment to protect people’s confidentiality.

Pharmacy details

22 - 28 Market Place

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards