Boots (1037854)

Inspection summary findings

Principle 1. Governance

The pharmacy is operating safely. Overall, its team members work in line with the written procedures set by the company. Members of the pharmacy team regularly monitor the safety of their services. They record their mistakes and learn from them. The team understand how to protect the welfare of vulnerable people. The pharmacy protects people’s private information well. And most of its records are maintained in accordance with the law.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. Pharmacy team members are suitably trained or undertaking the appropriate training. The company provides them with a range of resources as part of their ongoing training. And some members of the team have taken further ownership to ensure the team is fully informed about the pharmacy’s internal processes. This has created a suitable environment for learning and helps keep the team’s skills and knowledge up to date.

Principle 3. Premises

The pharmacy's premises provide a suitable environment for the delivery of healthcare services. The pharmacy is clean. And it has a private area where conversations and services can take place.

Principle 4. Services, including medicines management

The pharmacy provides its services in a safe and effective manner. Its services are easily accessible. The pharmacy’s team members actively promote healthier living. They take extra care for people prescribed higher-risk medicines. This helps ensure that people can take their medicines safely. The pharmacy obtains its medicines from reputable suppliers. And it stores and manages its medicines appropriately.

Principle 5. Equipment and facilities

The pharmacy has an appropriate range of equipment and facilities to provide its services safely. They are used in a way to help protect people’s privacy