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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1037842)

Inspection outcome: Standards met

Last inspection: 19/09/2019

Pharmacy context

This is a community pharmacy located in a retail park in the town ofStratford-upon-Avon. It dispenses prescriptions, sells a range of over-the-counter medicines, supplies emergency hormonal contraception (EHC) and provides seasonal flu vaccinations. It supplies medications in multi-compartment compliance packs to some people who need help in managing their medicines at home. And it provides a prescription delivery service.

Inspection summary findings

Principle 1. Governance

Good practice

The pharmacy has safe and effective working practices. It manages risks appropriately by recording and reviewing any mistakes its staff make. And it keeps people’s private information safe. It asks people for their views and uses their feedback to improve services where possible. It keeps the records required by law to ensure that medicines are supplied safely and legally. The pharmacy has safeguarding procedures and its team members understand how they can help protect vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough team members to provide its services safely. Members of the pharmacy team work well together, and they have the right skills and qualifications to provide services safely and effectively. They are well supported to undertake ongoing training to keep their skills and knowledge up to date.

Principle 3. Premises

Standards met

The pharmacy's premises are safe, secure and suitable for the services it provides. And people can have a conversation with a team member in a private area.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides its services safely and effectively. And people can access its services across seven days a week. It maintains delivery records to show that it has delivered the right medicines to the right people and ensures people taking higher-risk medicines are given appropriate advice. It obtains its medicines from reputable suppliers and it stores them appropriately. It takes the right action if any medicines and medical devices are not safe to use to protect people’s health and wellbeing.

Principle 5. Equipment and facilities

Standards met

The pharmacy generally has the equipment and facilities it needs for the services it provides.

Pharmacy details

Unit D1 Maybird Centre

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards