Boots (1037838)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy manages the risks associated with its services in a suitable manner. The pharmacy protects people’s private information appropriately. The team understands how to protect the welfare of vulnerable people. And, the pharmacy adequately maintains the records that it is required to keep. Members of the pharmacy team largely monitor the safety of their services by recording their mistakes and learning from them.

Principle 2. Staff

Pharmacy team members understand their roles and responsibilities. They are suitably trained for their roles or are undertaking appropriate training. And the company provides them with resources to keep their skills and knowledge up to date. Overall, the pharmacy has adequate numbers of staff to manage its workload. But it doesn’t always have sufficient contingency arrangements to cover unplanned absence. And staff sometimes struggle to complete their course material at work. So, they may not be able to finish this in a timely manner.

Principle 3. Premises

The pharmacy's premises provide an adequate environment to deliver its services. The pharmacy is clean.

Principle 4. Services, including medicines management

The pharmacy provides its services safely. Its team members take extra care with higher-risk medicines. They ask about relevant information when people receive these medicines and record the details. This helps them to show that appropriate advice has been provided upon supply. The pharmacy obtains its medicines from reputable sources. It stores and manages its medicines appropriately.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services safely. Its equipment is kept clean.