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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1037838)

Inspection outcome: Standards met

Last inspection: 11/03/2020

Pharmacy context

This is a community pharmacy located in the centre of the historic town of Stratford-upon-Avon in Warwickshire. The pharmacy dispenses NHS and private prescriptions. It offers Medicines Use Reviews (MURs), the New Medicine Service (NMS), seasonal flu vaccinations and delivers medicines. The pharmacy also supplies medicines inside multi-compartment compliance packs if people find it difficult to take their medicines on time. And it provides medicines to residents in care homes.

Inspection summary findings

Principle 1. Governance

Standards met

Overall, the pharmacy manages the risks associated with its services in a suitable manner. The pharmacy protects people’s private information appropriately. The team understands how to protect the welfare of vulnerable people. And, the pharmacy adequately maintains the records that it is required to keep. Members of the pharmacy team largely monitor the safety of their services by recording their mistakes and learning from them.

Principle 2. Staff

Standards met

Pharmacy team members understand their roles and responsibilities. They are suitably trained for their roles or are undertaking appropriate training. And the company provides them with resources to keep their skills and knowledge up to date. Overall, the pharmacy has adequate numbers of staff to manage its workload. But it doesn’t always have sufficient contingency arrangements to cover unplanned absence. And staff sometimes struggle to complete their course material at work. So, they may not be able to finish this in a timely manner.

Principle 3. Premises

Standards met

The pharmacy's premises provide an adequate environment to deliver its services. The pharmacy is clean.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides its services safely. Its team members take extra care with higher-risk medicines. They ask about relevant information when people receive these medicines and record the details. This helps them to show that appropriate advice has been provided upon supply. The pharmacy obtains its medicines from reputable sources. It stores and manages its medicines appropriately.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide its services safely. Its equipment is kept clean.

Pharmacy details

11 Bridge Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards