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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1036850)

Inspection outcome: Standards met

Last inspection: 13/02/2020

Pharmacy context

This is a small branch of Boots on the main road in Worcester Park, Surrey. It is accredited as a Healthy Living Pharmacy (HLP). It dispenses NHS and private prescriptions, sells a range of over-the-counter medicines and provides health advice. The pharmacy offers flu vaccinations in the autumn and winter seasons

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy provides its services in line with clear, up-to-date processes and procedures which are being followed by its team members. They are clear about their roles and responsibilities. And they work to professional standards, identifying and managing risks effectively. The pharmacy keeps satisfactory records of the mistakes it makes during the dispensing process. The patient safety champion regularly reviews them with members of the team so that they can learn from them and avoid problems being repeated. The pharmacy generally manages and protects confidential information adequately and tells people how their private information will be used. Team members understand their role in helping to protect the welfare of vulnerable people. The pharmacy has adequate insurance in place to help protect people if things do go wrong.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. Pharmacy team members are well-trained and have a good understanding of their roles and responsibilities. They can make suggestions to improve safety and workflows where appropriate

Principle 3. Premises

Standards met

The pharmacy’s premises provide a secure and professional environment for people to receive its services. The premises include a private room which the team uses for some of its services and for private conversations. But some people may find it difficult to get to the consultation room. And the premises are showing their age in places.

Principle 4. Services, including medicines management

Standards met

The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can access them. The pharmacy sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It responds well to drug alerts or product recalls to make sure that people only get medicines or devices which are safe for them to take. It identifies people supplied with high-risk medicines and records the checks that it makes so that they can be given extra information they may need to take their medicines safely.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the right equipment for the range of services it provides, and it makes sure that it is properly maintained. The pharmacy takes reasonable steps to ensure that people’s private information is kept safe and secure.

Pharmacy details

158 Central Road
WORCESTER PARK
KT48HH
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards